Frequently Asked Questions About CareerPoint

How do I register with CareerPoint?

To register as a CareerPoint customer, you should attend an Orientation, which is offered several times a month. At the end of the hour and a half presentation, you will be asked to register as a customer. You then will be able to use our programs and services.

Feel free to check our online calendar for Orientation dates and times, and call us to sign up for a time that is convenient for you.

Can you help me find a job?

We are here to assist you with your job search by offering workshops, materials, information, guidance, and resources. We have a Resource Center where you can use our computers to research job postings online, view our "Hot Jobs" board, use the fax machine or copier, get access to industry and occupational information, use résumé, interviewing, and career guides, or browse recent newspapers. There is always a staff person on duty to assist you if you have any questions.

Can you help me get my GED?

Yes. We partner with the Juntos Collaborative and Holyoke Community College who can provide or refer you to GED preparation and area GED testing sites.

I would like to take a training course to become a CNA. Can you help me get into a CNA course?

Yes. Your first step would be to come to a CareerPoint Orientation. Once you become a registered member, you then can sign up for our "Training & Counseling Assistance Opportunities" workshop. This workshop explains eligibility requirements and other options that can help you with attending a CNA course.

I need to file for unemployment benefits. Can I do it there?

Yes, you can. We have an Unemployment Specialist outstationed at CareerPoint. She sees customers on a walk-in basis, first come first serve, Monday through Friday from 8:30 - 4:00.

I would like to take a computer course. Do you offer computer classes?

We offer computer workshops from the very basic beginning through more advanced programs like Excel, PowerPoint, and Access. Once you are a registered customer, you can sign up for our computer workshops. If you have questions about which workshop is right for you, just ask!

I need help filling out my financial aid form. Can someone help me?

A representative from the Educational Opportunity Council is outstationed at CareerPoint on Wednesdays to help our customers fill out the Free Application for Federal Student Aid. Once you are a registered CareerPoint customer, you can call us (532-4900) to schedule an appointment to begin the process.

Is there a fee for CareerPoint's services?

CareerPoint is a non-profit organization and most of our services are free. We do have a nominal fee for some of our advanced level computer workshops. All of our other services are FREE to registered jobseekers.

Is there a fee for using the fax machine?

Our fax machine, copier, and other Resource Center materials are available for use at no cost to our registered customers.