Services & Workshops

Recruitment

• Job Fairs

Please call Business Services at (413) 532-4900 to schedule your next company job fair at CareerPoint!


• Job Postings

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Assessment and Evaluation

• Skills Testing
• Interest Assessment
• Personality Profiling
• Prescreening Interviews
• Staff Development and Retention

Professional Development Trainings

• Stress Management for the Workplace
• Interviewing Techniques for Managers
• Communication Skills for Managers
• Intercultural Communication
• Meeting Facilitation for Managers
• Conflict Management in the Workplace
• Communication and Teambuilding
• Presentation Skills for Winning Over Your Audience
• Many More Available! If you would like us to customize a training for your company, please call Naomi at (413)532-4900 ext 124!

Computer Trainings

• Intro to Windows
• Intro to Microsoft Word
• Intro to Microsoft Excel
• Using Microsoft Access
• Using Microsoft PowerPoint
• Using Microsoft Publisher
• Many More Available! For a complete list or to sign up for our workshops, please call Cindy at (413)532-4900 ext 139.
  

Labor Market Information

• Wage Data
• Affirmative Action/Equal Opportunity Employer info.
• Unemployment and Employment Statistics
• Tax Incentive Information
• Customized Reports

Outplacement

• Career Counseling
• Resume Building
• Interviewing Preparation
• Network Development
  

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Seminar Offerings

Background

CareerPoint's Training Department offers a variety of full-day and half-day workshops that are custom designed to meet the specific needs of your organization. Our three trainers are highly established in their fields of expertise, bringing approximately 46 years of experience to their craft. CareerPoint's Training Department maintains an outstanding reputation for delivering the highest quality of customer service in workshop facilitation as evidenced by the glowing feedback received from area businesses and organizations. CP Trainers go beyond the usual lecture format to include a variety of experiential exercises that not only inform, but also motivate participants to improve skills and/or adopt new behaviors.

Seminars

Stress Management for the Workplace

The latest research identifies stress as the most prevalent cause of illnesses that result in hospital admission. This translates into increased job absenteeism and lower productivity, ultimately adversely affecting the bottom line of your business. Stress Management for the Workplace focuses on understanding the origins of stress; distinguishing the differences between good stress, bad stress, and burnout; learning effective coping skills including altering negative thoughts, rest and relaxation techniques; and practicing stress management behaviors. The primary goal of this workshop is to provide employees with basic stress management tools that can easily be used to diffuse the effects of difficult life situations both on and off the job.

Interviewing Techniques for Managers

Making the right choice when selecting a new employee is a highly important human resource function. Poor choices often result in turnover, which is quite costly to employees. The good news is that interviewing skills can be learned. This seminar is designed for supervisors, managers, human resource professionals, and anyone directly involved with interviewing.

• To do a staff needs assessment
• The right questions to ask to elicit the information you need to properly evaluate a candidate
• What can and cannot be asked to conduct a legal employment interview
• The ten basic rules of the road when asking questions

Communication Skills for Managers

Contrary to popular belief, people attribute more meaning to your body language and your vocal tone than to what you actually say. Furthermore, what someone intends to convey and what is actually heard are usually different. This frequently results in misunderstandings that can ultimately lead to conflict. This seminar is designed to educate managers about basic communication processes, the value of feedback, potentials barriers to communication, and the differences between effective and ineffective communication.

Intercultural Communication

Intercultural Communication is the evidence of how differences are interpreted. Many of these differences are apparent in, but are not limited to:

• Relationships
• Verbal and nonverbal expressions
• Gender roles
• Use of space
• Concepts of time
• Learning styles
• Defense strategies

Meeting Facilitation for Managers

Facilitating group processes with diverse groups of employees can be challenging at best. Getting groups of people to work together in a productive way goes beyond just following a meeting agenda. A number of influences such as individual family backgrounds, nationality, gender, and first spoken language, have a profound effect on the dynamics and the harmony of meetings. This seminar is designed to educate managers about the basics of group dynamics and the potential variables that affect group process. Managers will also learn how to move employees toward setting goals and taking action steps.

Conflict Management in the Workplace

Unmanaged conflict that begins with a simple misunderstanding of an issue unfortunately often grows into unmanageable interpersonal friction. This often results in low morale, low productivity, absenteeism, and a high rate of employee attrition. This seminar goes beyond the basics of effective communication and into specific techniques for successful conflict management. Participants will get an opportunity to learn about the different types of conflict and how to affectively manage conflict in its early stages before it erupts into an unmanageable situation between individual personalities.

Communication and Teambuilding

Communication breakdown occurs when there is a lack of awareness about what drives our thinking, feelings, behavior, and perceptions. Teambuilding is the process of building relationships among groups and individuals who unite around a set of common goals. Working successfully with others requires self- examination when choosing how to respond in team situations. This seminar will give participants an opportunity to engage in teambuilding exercises that encourage bonding and collective problem solving. Participants will also practice different communication skills necessary for getting along with others in a group setting.

Presentation Skills for Winning Over Your Audience

Public Speaking has been labeled the number one phobia. This seminar is a two-part hands-on interactive workshop designed to teach speaking skills that motivate and convince others toward your point of view. It will also help in managing speaker anxiety which can be paralyzing for many. Learn how to tackle your worst fears in a relaxing, supportive, and comfortable environment. Be prepared to present your ideas in a formal presentation.

Advanced Presentation Skills for Making Impact

Build on your public speaking skills by learning how to tighten your argument and make your sale on an idea or product. This two-part advanced seminar explores the tenants of strong argument, effective proofs for backing up claims, and effective techniques for swaying a skeptical audience. Also witness yourself on video as you present your argument before an audience. This workshop is for experienced speakers and those who have taken Presentation Skills for Winning Over Your Audience.

Solutions for Your Workforce

Did you know that 70% of people with disabilities are unemployed? Find out more about this potential pool of skilled workers and how they can offer new solutions to old problems. Hear about winning strategies to employ these individuals such as:

• Creating a pipeline of qualified individuals
• How to use the workforce system to support accommodations
• How hiring people with disabilities makes good business sense
• Also learn how many other successful organizations have benefited from hiring skilled people with disabilities

Presenting a Winning Professional Image

Most of us were told not to judge a book by its cover, but research shows that people form their initial impressions based primarily on how someone looks (55%), secondly by how someone sounds (38%), and finally on what someone says (7%). Furthermore, once an impression is formed, it is not very likely to change in the face of new evidence. Like it or not, appearance matters. This seminar focuses on how to sharpen your professional image and maximize your physical assets by choosing clothing, accessories and colors that are most flattering to you and will make you memorable. Participants will also learn the basics of nonverbal communication and how to choose appropriate gestures and expressions.

Mentoring in the Workplace

Entering a new workplace can be exciting and scary at the same time. Sometimes a new employee may experience isolation and disconnection in his/her new job. This seminar focuses on defining the role of the mentor and how to welcome new employees into an organization, as well defining the differences between a mentor and a manager or supervisor.